Thank you for taking the time to forward the email to us.
At this time, I have forwarded your email to our Investigative
department for further investigation.
I can tell you that it appears that the eBay member of 'seller2good4u'
whom you received the fraudulent email from, recently had their account
taken over by an unauthorized third party. This definitely had something
to do with the emails being sent out to the bidders of this auction.
We have opened an investigation into the matter and will be working with
our site team to look into the matter further.
Again, thank you for bringing this to our attention.
Your efforts are greatly appreciated.
Juniper on behalf of Bill Cobb
eBay Customer Support
Original Message Follows:
Juniper, this is a copy of the email I received - the high bidder also received one
and almost paid this person instead - his came from a yahoo email address.
Message from eBay Member seller2good4u
You expressed interest in an item titled:Butterfly Shawnee Gold Trim
Shamrock Smiley Cookie Jar #6287142537 by bidding, however the
auction has ended with another member as the high bidder.
In compliance with eBay policy,the seller of that item is making this
Offer to you at your last bid price(US $689.89)
The seller has issued this Offer because either the winning bidder was
unable to complete the transaction.If you accept this offer, you will be
able to exchange Feedback with the seller and will be eligible for eBay
services associated with a transaction, such as fraud protection. To
purchase this item,reply to this mail.
This request is related to item # 6287142537.
Marketplace Safety Tips
Never respond to an unsolicited email that includes incentives to buy or
sell an item off the eBay Marketplace. If you get such an email, please
report it to eBay at http://www.ebay.ph/helpTSForm.
Never pay for your eBay item through instant cash transfer services
such as Western Union or MoneyGram - such services offer Internet
shoppers no protection against fraud.
Note: Immediately contact Rules & Safety
http://www.ebay.ph/help?page=helpPolicies if one of eBay's rules were
violated, such as:
- Your contact information was used for purposes unrelated to eBay
published online or offline, or was used for the purposes of
- You received contact information that you believe to be erroneous.
Thank you for using eBay!_ http://www.ebay.ph/_ (http://www.ebay.ph/)
Thank you for taking the time to respond to my email. This is Juniper
I do apologize that I did not answer your question in the previous
email. I understand that every bidder was contacted with a fraudulent
second chance offer in regards to your auction.
I've actually forwarded this information to our site team for further
investigation and we will be looking into the matter further.
In order to assist with our investigation, I kindly ask that you email
back a copy of the original email headers of the fake second chance
offer, which is a string of characters that will helps us identify the
sender of the email and the email's path.
Here's an example of a header:
Received: from mail-pacbell.net (mail-gw5.pacbell.net [220.127.116.11])
ixmail9.ix.netcom.com (8.8.7-s-4/8.8.7/(NETCOM v1.01)) with ESMTP id;
For ; Mon, 22 Mar 2006 06:34:48 -0800 (PST)
Received: from 18.104.22.168 (ppp-207-214-211-69.sntc01.pacbell.net
[22.214.171.124]) By mail-
gw5.pacbell.net (8.8.8/8.7.1) with SMTP id GAA15251; Mon, 22 Mar 2006
Date: Mon, 22 Mar 2006 06:34:32 +0100
X-Mailer: Mozilla 3.03-PBI-N303 (Macintosh; I; 68K)
To: <RECIPIENTS' address email
Subject: TITLE OF EMAIL
Content-Type: text/plain; charset=us-ascii
You can find the headers by using the "properties" or "options"
function of your email program. If that doesn't work, I'll also give you a link
for assistance in finding your email headers.
For more information, go to:
Once we have received the additional information, we will be able to
look into the matter further and answer your question in a timely
I do appreciate your patience and understanding in this matter.
eBay Customer Support
Original Message Follows:
Did you miss the part about every bidder on the auction was contacted -
how is the person getting our email addresses as THEY CERTAINLY ARE NOT
AVAILABLE TO ME ANY LONGER AS AN EBAY MEMBER - THERE HAS TO BE A BREECH IN EBAY SECURITY OR THE PERSON COULD NOT FIND OUT MY BIDDER ID VERSUS EMAIL ADDRESS THAT ONLY THE SELLER HAS WHILE THE AUCTION IS ACTIVE????????????????
Thank you for taking the time to write to Bill Cobb in regards to the
recent email you received. My name is Juniper and Bill has asked me to
respond to your email on his behalf. I sincerely apologize for the delay in responding to your concerns. We have been experiencing a larger than
normal level of emails and are working diligently to address all of our
members concerns as soon as possible. I will certainly do my best to assist
At this time, I can confirm that the email you received was indeed a
fraudulent "spoof" email and I have now forwarded the email to the
proper authorities for further investigation.
I would like to assure you that eBay is equally concerned about the abuse
of our policies as well as the safety of our members. We do work
actively with several law enforcement agencies to investigate these
fraudulent entities. Unfortunately, we cannot control the actions of
people intent on committing fraud.
Now I understand that you would like to know how these fraudulent
entities could have gained access to your email address. To answer your
question, it's most likely that your email address has been collected
by a fraudulent source. As a result, you may continue to receive these
fraudulent emails for some time as these groups tend to move around to
different websites. For this reasons, we do encourage that you report
any spoof emails that you receive to email@example.com so that we can take
appropriate action on the fraudulent site and help stop the flow of
Thank you for bringing this to our attention. Please do not hesitate
to contact us if you require further assistance.
eBay Customer Support
Jerry also contacted us regarding another seller who is listing merchandise
as Shawnee that is obviously not so - even the majority of his black memorabilia
is fake - we need to actively report these viololatorseven if it does seem futile. Ironically the seller 1glass_man has a feedback rating of ONE HUNDRED PERCENT POSITIVE and he doesn't list his locale - most auctions are PRIVATE but not all.
Listing Violations > Fraudulent listings (illegal seller demands, you didn't
receive item, etc) > You suspect that a listing is fraudulent you didn't bid
Item number(s): seller 1glass_man
Message: This seller is fraudulently selling FAKES and calling them Vintage
by using original maker's Brand Names. His auctions are 100% reproductions. I
can guarantee the 3 Shawnee items mentioned above are fakes. This seller is
ruining the EBAY name. His auctions should all be pulled. 80+ accts of FRAUD...